Blond + Noir | Frequently Asked Questions
COVID - 19 UPDATE: We are open for business and processing as usual. Shipping providers are currently experiencing some delays due to restrictions caused by the global COVID-19 pandemic. This may mean that your parcel takes longer than the standard shipping times.
We are also taking extra precautions for safety during this time. We have reduced our office team and are using gloves and masks when packing your orders. Our cleaning schedule has also been increased with daily sanitation.
Will BN wall decals | wallpaper leave sticky marks or cause damage to my walls?
Our fabric wallpaper & wall decals use a unique low-tack glue technology that leaves no sticky residue on 99% of surfaces & won’t set on your walls over time! You can use them on virtually any smooth, flat surface (inside & out)! They can be applied, removed and reused many times over! They won’t tear or crease and if the glue side is accidentally scrunched up it can simply be pulled apart with no damage to the decal.
To get the best from your decals, its important to fully read your ‘Decal / Wallpaper Information and Care Sheet’ provided with your decals before use.
If you are unsure which decals are the right fit for you, simply order one of our sample packs to try them out first!
Are the decals / wallpaper removable?
Yes, they absolutely are!!! They can be applied, removed and reused for as long as they are taken care of!
What types of surfaces can you use wallpaper / decals on?
Our wall decals & wallpaper is not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair.
We have found that wall decals are ok on most types of wash and wear paint. We suggest you test a sample pack on your wall for a two week period prior to use.
What size frame do I need for my birth print?
Zero Prints, Flower Crowns, Crowns, Bows, Big Name - single baby, 2 Siblings & Twin prints: 50 x 70 cm
Petite Zero, Petite Twins & Luxe ZPs: A2 (42 x 59.4 cm)
Big Name - Two sibling, Three Four & Five Siblings: A1, 60 x 90 cm, 61 x 91 cm or 61 x 91.5 cm
We suggest you choose your frame prior to ordering your print to ensure the correct print size is ordered.
What size frame do I need for my art print?
Your art print will come as A4, A3 or A2. Please check your order if you don't know the size you ordered.
Do you sell the prints with frames?
We don’t sell our prints with frames. To give your print the love that it deserves we do suggest that you have your print framed by your local framer but you can also buy frames at stores such as Ikea, Kmart, Freedom, Country Road etc. You just need to look for frames in your print size (50 x 70 cm, A2 or A3) and you’re good to go!
Where is the best place to get frames?
A4, A3, A2: Country Road, Kmart, Big W, Officeworks, Freedom.
50x70, 60x90, 61x91, 61x91.5: Ikea, Kmart, Spotlight.
How long does it take to get my print / decals / wallpaper?
All of our artwork is made from scratch in our studio every time you order, allowing us to give you a crisp and customised product!!
Sample packs are small enough to be sent as standard mail in a DL envelope and are therefore sent without a tracking code. They come in a kraft envelope and will go straight to your letterbox. Check the Auspost for standard letter delivery times to your location.
Our prints & decals are made on the Gold Coast, Australia.
Our wallpapers are designed on the GC and then brought to life in Melbourne, Australia by our print partners at Minnie & Me Interiors.
Please allow up to 1 week for your prints & decals to be brought to life and sent on its way.
Please allow up to 4 weeks for your wallpaper to be brought to life and sent on its way.
Please note that order times may be longer than 1 week during sale times and during holiday periods. Once it has left us here on the Gold Coast or Melbourne, the standard Australia Post / Pack & Send times will apply.
Standard post: Please allow up to 10 business days depending on location. For a more information please use the Australia Post delivery time calculator. or track your parcel using the link sent to you.
Express post: Next business day delivery* within the Express Post delivery network and fastest possible delivery for other areas.
International post: For more information on delivery times please use the Australia Post delivery time calculator.
For International orders please also check your country's import tax /duties prior to ordering. These may be charged and are at the discretion of each country. This is not something we have control of. These fees, if applicable, are at the cost of the receiver and is not included in the cost of your item.
Heavy items may be shipped via Pack and Send.
A tracking number will be provided to you so that you are able to follow your parcel’s journey.
How much does it cost to post an order to me?
All Australian over $200 in value come with free standard postage.
All Australian orders under $200 in value are charged at a flat rate to cover postage and handling.
All Australian orders will be shipped with a signature required on delivery. We do give you the option to list your delivery preference with Australia Post directly but we are unable to list orders to be ‘left without a signature’ from our end. Please register for an Australia Post account to set up delivery preferences.
For International orders, items are sent via Australia Post standard tracked service and are left without a signature. If you would like a sign on delivery service for your International order please contact us.
Blond + Noir cannot take responsibility for lost, stolen or damaged items. Please visit Australia Post for their delivery Terms & Conditions.
Blond + Noir is not responsible for any further shipping, insurance or import charges once your item has left us on the Gold Coast or Melbourne, Australia. Please check with your customs / postal service if these charges apply to you before ordering.
How do I know the cost in my currency?
All prices on our website are in Australian dollars. There are some currency’s listed on our site for conversion. If you select your region, the cost displayed will be in your local currency.
We recommend you contact your financial institution for current exchange rates and advice on any conversion fees before ordering if your currency is not listed.
Can I buy a gift voucher?
You sure can! Please email us to arrange.
How do I know my Blond + Noir order was successful?
You will receive an email confirmation as soon as your order is successfully placed. Please check your junk mail if the email is not in your inbox.
Can I return my Zero Print / Wall Decals ?
As all Blond + Noir products are bespoke items, we don’t accept returns or exchanges.
If you have a concern with your order please contact us within 7 days of receiving it.
If you are unsure if our wall decals will work in your space, please order a sample pack before ordering a larger pack.
What happens if my order is faulty?
All items are individually packed and quality inspected before leaving us.
On the odd chance that you think your item is faulty please contact us within 14 days of receiving the items. Items used for 14 days or longer are considered to be in good working order.
You will be required to then return your items to us for further inspection before a decision on fault is made.
How long are the decals reusable for?
Your wall decals are reusable for as long as they remain in good condition and free of dirt. Wall decals that become unusable due to damage or dirt are unable to be replaced. Wall decals that are taken care of have been able to be used for 5 - 10 years.
Our wall decals are not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair. We are unable to refund wall decals that have been applied to any of the above surfaces and 'don't work'.
We recommend you order a sample wall decal pack prior to ordering any full sized pack.
What forms of payment can I use?
We accept payment via credit card (Visa, Mastercard, AMEX) and PayPal payments. We also offer Afterpay so you can pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. Visit the Afterpay website for more information. You can choose any of these payment options during checkout.
Is my payment on your website secure?
Yes, all of our payments are processed securely using our payment gateway, Afterpay, ZipPay or PayPal.
What if there is an error on my print / decals?
At Blond + Noir we take the presentation of our product very seriously and that is why we will aim to get it right every time! On the off chance that there is an error please let us know straight away and if we’ve made a mistake we will get a corrected print to you ASAP.
Why is my background / decal colour different to the screen?
Not all screens are created equal! Please allow for slight variance in background colour to what may be displayed on some screens.
What’s this Blond + Noir / Zero Print business?
Blond + Noir is our design home! The Zero Print is the name of our birth prints and also what some people know us by! We are one in the same!!! All packaging will come branded as Blond + Noir! Same, same!!
I have experienced a pregnancy loss can I still use The Zero Print?
Most definitely! If you have experienced a loss we would love to have the opportunity to design a print especially for you. Please contact us via email to discuss.
For any other questions or concerns please email us: firstname.lastname@example.org