COVID - 19 UPDATE: We are open for business and processing as usual. Shipping providers are currently experiencing some delays due to restrictions caused by the global COVID-19 pandemic. This may mean that your parcel takes longer than the standard shipping times. 

We are also taking extra precautions for safety during this time. We have reduced our office team and are using gloves and masks when packing your orders. Our cleaning schedule has also been increased with daily sanitation.

 

For any other questions or concerns please email us: hello@blondnoir.com

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Shipping

What are your delivery times?

All of our artwork is made from scratch in our studio every time you order, allowing us to give you a crisp and customised product!!

Our prints, wallpaper & decals are made on the Gold Coast, Australia. 

Sample packs are small enough to be sent as standard mail in a DL envelope. They come in a kraft envelope and will go straight to your letterbox.

Please allow up to 1 week for your prints & decals to be brought to life and sent on its way.

Please allow up to 3 weeks for your wallpaper to be brought to life and sent on its way.

Please note that order times may be longer than 1 week during sale times and during holiday periods. Once it has left us here on the Gold Coast, the standard shipping times will apply.

Please always check your tracking for the most accurate shipping times. During the past few years we have seen that delivery times can be increased.

For International orders please also check your country's import tax /duties prior to ordering. These may be charged and are at the discretion of each country. This is not something we have control of. These fees, if applicable, are at the cost of the receiver and is not included in the cost of your item.

A tracking number will be sent to you by email so that you are able to follow your parcel’s journey. 

How much will shipping cost?

We ship all Australian orders with FREE standard shipping. Express shipping is an optional upgrade.

All Australian orders will be shipped with a signature required on delivery. We do give you the option to list your delivery preference with Australia Post directly but we are unable to list orders to be ‘left without a signature’ from our end. Please register for an Australia Post account to set up delivery preferences

For International orders please see your cart for the price per weight. Small items are sent via Australia Post standard tracked service and are left without a signature. If you would like a sign on delivery service for your International order please contact us.

Large items will be shipped to you by a courier company of our choosing. You will be provided with the tracking details via email once your order is ready to be shipped.

Blond + Noir cannot take responsibility for lost, stolen or damaged items. Please visit Australia Post for their delivery Terms & Conditions.

Blond + Noir is not responsible for any further shipping, insurance or import charges once your item has left us in Brisbane, Australia. Please check with your customs / postal service if these charges apply to you before ordering.

Can you provide worldwide shipping?

Yes, worldwide shipping is currently available.

At times we do restrict international shipping (due to freight restrictions) so please always check at the time of ordering.

Where can I buy Blond + Noir art?

Please note all artworks are © copyright to Blond + Noir. You will only find our original artworks on our own website or with authorised resellers. Authorised resellers are required to display the Blond + Noir name on all listings. You will always receive Blond + Noir artworks in our branded packaging. Any unauthorised resales or artwork reproductions are expressly prohibited. 

My Order

How do I know if my order has been successful?

You will automatically receive an email confirmation from us as soon as your order is successfully placed.

Please check your junk mail if the email is not in your inbox.

If you think you may have entered your email address incorrectly please contact us and we can arrange to correct and resend the order emails.

How can I cancel my order?

For customised orders, your order is able to be cancelled up to 30 minutes after the order is placed.

If you ordered a non customised piece, you are able to cancel your order before if has been shipped. Once shipped you are able to return as per our returns policy.

Please contact us ASAP via email if you'd like to cancel your order.

What if I receive the wrong product?

At Blond + Noir we take our service & product very seriously and that is why we will aim to get it right every time! BUT we are human and on the odd occasion there can be mistakes.

If you think there has been an error with your order please let us know straight away. If we’ve made a mistake, we will get do our best to get a corrected product to you ASAP.

Do you offer exchanges for faulty items?

All items are individually packed and quality inspected before leaving us.

On the odd chance that you think your item is faulty please contact us within 14 days of receiving the items. Items used for 14 days or longer are considered to be in good working order.

You will be required to then return your items to us for further inspection before a decision on fault is made. 

How do I know the cost in my currency?

All prices on our website are in Australian dollars. There are some currency’s listed on our site for conversion. If you select your region, the cost displayed will be in your local currency. 

We recommend you contact your financial institution for current exchange rates and advice on any conversion fees before ordering if your currency is not listed. 

What forms of payment can I use?

We accept payment via credit card (Visa, Mastercard, AMEX) and PayPal payments.

We also offer Afterpay so you can pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. Visit the Afterpay website for more information.

You can choose any of these payment options during checkout.

Is my payment on your website secure?

Yes, all of our payments are processed securely using our payment gateway, Afterpay, ZipPay or PayPal.

Product

How do I return my product?

As all Blond + Noir products are bespoke items, we don’t accept returns or exchanges for change of mind.

If you have a concern with your order please contact us within 7 days of receiving it.

If you are unsure if our wall decals will work in your space, or if you are concerned about colour, please always order a sample pack before ordering a larger pack.

Please view our returns policy here.

How do I care for my product?

We have lots of info and even some videos too!

Please make sure you always read all of the safety & production information before you open you new pieces!

You can view our product info here.

Are the decals / wallpaper removable?

Yes, they absolutely are!!! They can be applied, removed and reused for as long as they are taken care of! 

What types of surfaces can you use wallpaper / decals on?

To get the best from your wallpaper, its important to fully read your the full information & safety documents linked here, in your order confirmation and provided via scanable QR code in your order before use. 

PhotoTex is not recommended for use on textured surfaces, paints containing teflon, wash and wear, washable or wipe clean paints (by any name), paint without a base layer of quality primer or paint that is flaking or in need of repair.

If you are unsure if your paint falls in to this a category that causes issues for wall decals or wallpaper, please consult your paint supplier prior to purchasing your decals or wallpaper. 

We also recommend in all cases that you order one of our sample packs to try them out on your walls first! 

Will your wallpaper or wall decals damage my walls?

The short answer is no, the decals wont damage your wall. BUT if your wall has not been adequately prepped or your paint work is already in decline, then your paintwork can be damaged very easily.

We've written a great blog post that explains this here.

We suggest you always order a sample of our wall decals / wallpaper first, if you are not sure how your paint has been applied.

How long are the decals reusable for?

Your wall decals are reusable for as long as they remain in good condition and free of dirt. Wall decals that become unusable due to damage or dirt are unable to be replaced. Wall decals that are taken care of have been able to be used for 5 - 10 years. 

Our wall decals are not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair. We are unable to refund wall decals that have been applied to any of the above surfaces and 'don't work'.

We recommend you order a sample wall decal pack prior to ordering any full sized pack.

Why is my background / decal colour different to the screen?

Please keep in mind that not all screens are created equal, so the colour you see on your screen, may vary slightly from the final printed product.

Once printed colour is also changed by its surroundings; light colour, shadow, wall colour, carpets etc.

Please always order a sample first to see how the colour will work in your space.

How do I measure my wallpaper?

Measure your wall in centimetres.  Measure the width from left to right, at both the top [ceiling] and bottom [floor] (as most walls are not perfectly square). Then measure the height from the ceiling to floor, on both the left and right (include architraves and skirting). Provide us with the largest measurements.

If there is a door or window in the wall you wish to wallpaper, simply pretend that it is not there and measure the whole wall, including the door or window. This ensures that the pattern remains seamless around all the door or windows. On installation, you can simply trim around it using relief cuts. You can use the left-over wallpaper for something fun (e.g. at the back of a wardrobe or shelving).  The only time that this instruction may differ; is when the door is on the left or right of the wall and has a small space above it. Send us an email to discuss options if this is the case.

It is important that you accurately measure your wall, as your wallpaper is made to the measurements that you provide us (plus small bleeds to allow for wall warping). We are unable to change your wallpaper once it has been made, so please CHECK and DOUBLE CHECK before ordering.

If you have measured incorrectly, and you require extra wallpaper, please contact us to discuss. Please note that you will be charged if you require extra wallpaper pieces.

When entering your measurements at check out, always allow a little extra, it is better to have excess, which you can trim later.

Would you like to continue your wallpaper around the room? Please get in touch to discuss how to apply your wallpaper seamlessly from one wall to another. We will happily advise you on how best to order, and install your wallpaper, and arrange a specialised quote for you if required.

Prints & Frames

What size frame do I need for my birth print?

First Trimester Prints:A4 (21 x 29.7 cm) 

Zero Prints, Flower Crowns, Crowns, Bows, Big Name - single baby, 2 Siblings & Twin prints: 50 x 70 cm

Petite Zero, Petite Twins & Luxe ZPs: A2 (42 x 59.4 cm)

Big Name - Two sibling, Three Four & Five Siblings: A1, 60 x 90 cm, 61 x 91 cm or 61 x 91.5 cm

We suggest you choose your frame prior to ordering your print to ensure the correct print size is ordered.  

Please see our info pages for our suggestions on where to buy frames!

What size frame do I need for my art print?

Your art print will come as A4, A3 or A2. Please check your order if you don't know the size you ordered. 

Please see our info pages for our suggestions on where to buy frames!

Do you sell the prints with frames?

We don’t sell our prints with frames.

To give your print the love that it deserves we do suggest that you have your print framed by your local framer but you can also buy frames at stores such as Ikea, Kmart, Freedom, Country Road etc. You just need to look for frames in your print size (50 x 70 cm, A2 or A3) and you’re good to go!

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