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The latest Cubby House reno!

by #tradiemum

Have you tried our wall decals?

See how easy they are to use! 

Need some inspo for your room?

Check out our gallery

Blond + Noir | Warranty + Returns

Our wall decals and wallpaper are made from a premium quality opaque fabric. Our fabric contains a patented glue formula that doesn’t weaken or harden on your walls over time. This means your wall decals are removable & reusable when used as per the product information.

Terms explained

Reusable: Means your wall decals or wallpaper are able to be reused for as long as they remain in good condition and free of dirt or damage. You should always follow the product information that is linked in your wall decal order. Wall decals or wallpaper that become unusable due to improper use; damage or dirt are unable to be replaced, returned or refunded. 

Removable: Our wall decals are not recommended for use on textured surfaces, paints containing teflon, paint without a base layer of quality primer or paint that is flaking or in need of repair. We are unable to refund wall decals that have been applied to any of the above surfaces and 'don't work’ or become damaged. We recommend you order a sample pack prior to ordering any full sized pack.

Paint Damage: Our wall decals and wallpaper are designed not to cause wall damage. If your walls have not been adequately prepared prior to use or are in dis-repair, you can experience paint damage cause by the improper application of the paint. We suggest you always employ a professional painter to prepare your walls with a good quality undercoat &, good quality paint (not wash & wear). We do not suggest the use of paints containing primer or undercoat. These should always be applied as individual steps. 

Change of Mind Policy: 

Bespoke or customised products are unable to be returned due to change of mind. 

Returns: 

For change of mind on non customised products we will accept returns on the following basis: 

1.  You contact us within 7 days of receiving your order & the return is received within 14 days;

2. The item is returned in new condition and not used, or opened and has all original packaging in-tact (including the original shipping envelope). Once an item has been opened we are unable to resell due to safety;

3. The item is not damaged in any way.

Due to safety - We cannot accept change of mind returns on any item where the original shipping packaging has been opened. 

To return your item for change of mind, you must follow our returns process, outlined below:

1. Contact us to seek approval to return and a returns number. Returns will not be accepted without this number. 

2. The cost of the return shipping will be covered by the customer.

3. A 15% restocking fee will apply and will be debited from any refund.

4.  Your item must be returned and inspected prior to a decision on whether a refund will be processed or not.

5. If the returned item does not meet the conditions of this policy, no refund or credit will be processed. The item can be retuned to you at your cost.

Returns due to error:

On the odd chance that the item you have received is incorrect please contact us immediately on receipt. We will arrange for the item to be return and a replacement issued. Any item held for longer than 14 days is deemed to be correct.

Warranty Policy: 

All items are individually packed and have been thoroughly quality inspected before leaving us. On the odd chance that you think your item is faulty please contact us within 14 days of receiving the items. Items used for 14 days or longer are considered to be in good working order.

Our products are covered for manufacturing faults only. This means damage to the printed side image or damage to the glue side or your wall decals. Please note our wall decals are hand painted art, there will be inconsistencies in the image that are intended by the artist. Only errors that do not match the displayed image will be accepted as fault.

Things not covered by warranty.

·         Normal wear and tear

·         Damage arising from application or use

·         Damage arising from improper use or misuse

·         Damage, wear and tear as a result of improper or lack of maintenance and/or care

·         Damage to external or product packaging only

·         Insignificant minor variations in dimensions, colour or finish

·         Where instructions have not been followed

To return your item for warranty repair, you must follow our returns process, outlined below:

1. Contact us to seek approval to return and a returns number. Returns will not be accepted without this number. 

2. The return shipping is to be covered by you. If accepted as a warranty repair, the cost of the return shipping will be reimbursed to you.

3. Your item must be returned and inspected prior to a decision on whether a warranty repair will be accepted.

4. We may decide to repair or replace over a refund depending on the issue. 

5. If a refund is accepted this will be processed within 14 days of receipt of your goods.

6. If the returned item does not meet the conditions of this policy, no refund or credit will be processed. The item can be retuned to you at your cost.